RETURNS, REFUNDS AND CANCELLATIONS
All items are made to order and any returns/refunds or cancellations will be negotiated on a case-by-case basis.
We (Dead Inside Design LTD) reserve the right to accept refund requests if the person purchasing the item:
- knew an item was faulty when they bought it
- damaged an item by trying to repair it themselves or getting someone else to do it
- no longer want an item (for example because it’s the wrong size, colour, or not as expected) unless the item was purchased without first seeing it.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Photographs of damaged or faulty items must be provided within 14 days of receiving the product to be eligible for refund. Please send the required information to contact@deadinsidedesign for your refund to be processed.
Refunds and replacements will not be issued for items that are lost in transit unless a trackable shipping option was purchased. Proof of postage will be available for all shipping conditions (please email email@example.com if you require this information). Please note that proof of postage is NOT the same as tracking information. Tracking information can only be provided if a tracked option was selected at checkout.
Refunds will be processed within 7 working days of Dead Inside Design LTD receiving the returned item/ sufficient proof of damage or defect. It is the buyers responsibility to submit their refund request within the 14 day Notice Period for this to be processed. We are not be liable for the deposited funds once a refund has been issued. Please contact your payment provider directly for any enquiries regarding processing time for deposited funds.
All terms are void for damaged/faulty items if a refund is not requested within 14 days of receiving the product. We retain the right to decline all refund requests after this period.
A credit note equalling the total cost of the product(s) may be issued in lieu of a refund if your refund request does not meet the eligibility requirements. A credit note will be issued within 7 days of receiving the returned item(s).
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items - this includes instances whereby the buyer provides incorrect spelling at checkout or via email and the order has already been processed/dispatched), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations must be made within 48 hours of purchase. We reserve the right to refuse cancellation if the 48 hour period from which the transaction was made has passed. A full refund will be issued if an order is cancelled within this time frame.